Other Policies

Baronx maintains a security program aligned with industry standard frameworks, including encryption in transit (TLS 1.2+) and at rest (AES-256), least-privilege access controls, and continuous monitoring of production systems.

We run an ongoing vulnerability disclosure program. If you believe you’ve found a security issue, please report it tosupport@baronx.co.uk before any public disclosure.

In addition to the restrictions in our Terms of Use, customers may not configure OXTON to take actions that violate applicable law, knowingly bypass governance controls they have configured, or use the Services to process categories of data excluded under their order form without our prior written agreement.

We aim for 99.9% monthly uptime across the OXTON platform. Scale and Private Cloud plans may include a specific uptime commitment with service credit terms, detailed in the applicable order form. Maintenance windows are communicated at least 48 hours in advance.

We engage a limited number of subprocessors to help deliver the Services, each under a data processing agreement consistent with applicable law. Current categories include:

• Cloud infrastructure and hosting providers
• Billing and payment processing providers
• Customer support and communications tooling

A current list of named subprocessors is available to customers under NDA — contact support@baronx.co.uk to request it.

We aim to meet WCAG 2.1 AA standards across our website and product interfaces, including visible keyboard focus states, sufficient color contrast, and support for reduced-motion preferences. If you encounter an accessibility barrier, let us know at support@baronx.co.uk.

For questions about any of these policies, reach out through our Contact page or email support@baronx.co.uk.